Should I ask questions?
A lot of service and repair
customers in Bedford are a little tentative when they talk with their automotive advisors
. They want to ask questions, but don't want to be embarrassed or to seem pushy. Cars are very complicated and there's more to know about them than most automobile owners have the time to learn, which is why we make it our job to know everything possible about them. We love
questions, so don't be afraid to ask!
At Town Hill Auto Sales and Service
, we think automotive service
customers have a right to ask any question they need to in order to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask about the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.
It's all about the communication.
What are some of the barriers to communication? Well, sometimes the technicians
at Town Hill Auto Sales and Service
get busy trying to service and fix
your car so we can get you back on the road, and may forget that you want to know more about what is going on with your car. We all need a little reminder now and then, so just ask whenever you feel you need more information.
Financial related issues seems to be the most frustrating for customers. If you're not sure, ask what the auto repair
payment policies are. For example, there's a big difference between giving your vehicle a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while for your friendly and knowledgeable Town Hill Auto Sales and Service technician
. Make sure you know what's done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.
Communication is a two way street. If you have some real budget concerns, ask your friendly and knowledgeable service advisor
what she can do. She can give you priorities and options. She can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. She can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, she might be able to find rebuilt auto parts or a used part. She should tell you the difference in the guarantee for the part so you can make a good decision.
Ask about the warranties for car parts and labor. Be sure to get all the paperwork you need in order to make a possible claim in the future. At Town Hill Auto Sales and Service in Bedford
, we stand behind our work and want you to understand precisely what that means.
Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received at Town Hill Auto Sales and Service
when the time comes to sell it.